"One of the most beautiful foyers and overall designed hotels I've seen."
Dimitri from Australia
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"As Hilton Diamond members, we received free breakfast at Arbolea daily, and wow, was the breakfast buffet amazing."
Olivia V.
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"As you walk past the infinity fountain to head to the main pool/beach, you have these super unique little 'chill zones'."
AMG from United States
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Rooms & Suites
Conrad Tulum Riviera Maya offers 349 rooms and suites with ocean views and balconies featuring relaxation tubs. The Ceiba rooms provide access to the exclusive Ceiba Club, which includes curated culinary offerings and upgraded in-room amenities. Each room incorporates natural tones and organic elements, inspired by the beauty of the surrounding landscape.
Dining
Eleven dining venues present a range of culinary delights, from ocean-conscious sushi at Ukai to creative tasting menus at Autor. Guests can also enjoy poolside bites at three chiringuitos that serve refreshing snacks and drinks. Arbolea offers a buffet-style breakfast with international favorites to start each day.
Wellness
The hotel features Conrad Spa, which includes 16 treatment rooms designed to promote rejuvenation and relaxation. Guests can participate in restorative yoga sessions or enjoy herbal therapies that use ingredients from the property's garden. A dynamic outdoor pool offers a water ritual that detoxifies and refreshes the mind and body.
Location & Activities
Conrad Tulum Riviera Maya sits on the white-sand beaches of the Riviera Maya, offering close proximity to local attractions like Tulum's archaeological sites and natural cenotes. Guests can engage in activities such as kayaking, snorkeling, and bike tours to explore Tulum's rich culture and stunning marine life. An exclusive transportation service allows guests to travel seamlessly to nearby destinations.
Family Amenities
Families can take advantage of the dedicated Kids Club, which offers culturally inspired crafts and daily activities for children aged 4 to 12. The Teens Zone provides a range of games and activities tailored to teenagers for engaging experiences. Additionally, family rooms and spacious suites accommodate larger groups comfortably.
Highlights
Location: Oceanfront hideaway overlooking the Caribbean
Dining: 11 diverse dining venues
Wellness: Conrad Spa with 16 treatment rooms
Activities: Kayaking, snorkeling, and cultural tours
Family: Kids Club and Teens Zone
“This Tulum escape attempts a blend of eco-consciousness with high-end amenities. I noted its multiple dining venues, but the sheer size of the property might dilute the sense of personalized service some travelers seek. The resort's access to a small bay is a definite plus for those prioritizing beach time.”
Edward HayesEditor-in-Chief at Beachresort
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Pick the Room Type That Suits You
Choose from spacious beach suites, family rooms, or cosy couples’ retreats with perks like breakfast and free cancellation
King Room Ocean View
2 persons
560 sq. feet
1 King-size bed
Shower
Coffee machine
room details
King Room Tropical View
2 persons
560 sq. feet
1 King-size bed
Shower
Coffee machine
room details
King Room Roll Shower Mobility Access
2 persons
560 sq. feet
1 King-size bed
Shower
Coffee machine
room details
King Room Partial Ocean View
2 persons
560 sq. feet
1 King-size bed
Shower
Coffee machine
room details
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Facilities
Enjoy comfortable stays and unforgettable experiences at our beach resorts
Facilities:
Perfect
9.3/10Review score
General
No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Fireplace
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Diving
Snorkelling
Cycling
Billiard tables
Yoga class
Services
Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Poolside snack bar
Business
Business centre
Meeting/ Banquet facilities
Children
Board games
Children's menu
Children's pool
Children's play area
Kids club
Game room
Spa & Leisure
Infinity pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Leisure/ TV room
Spa & wellness centre
Sauna
Jacuzzi
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Make up services
Room features
Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
Room decor
Curtains
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Dining Onsite
At Conrad Tulum Riviera Maya, culinary experiences await guests with a rich array of dining options. From modern interpretations of traditional Greek dishes to vibrant local Mexican flavors, each venue promises a distinctive atmosphere and a celebration of authentic cuisine.
Maratea
Greek
Ambiance
Modern, Romantic
Key Offerings
Indulge in vegetarian and gluten-free meals in a charming setting ideal for an intimate dinner. Each dish is a fresh take on Greek classics, allowing guests to savor authentic flavors under candlelight.
Reservation
Recommended
Dinner: 6:00 PM - 11:00 PM
Autor
Mexican, Local
Ambiance
Modern, Romantic
Key Offerings
Dive into a selection of vegetarian dishes that showcase the rich, local ingredients of Mexico. The elegant decor complements the culinary artistry, making for an unforgettable evening.
Reservation
Recommended
Dinner: 6:00 PM - 11:00 PM
Kengai
Asian
Ambiance
Family friendly, Modern, Romantic
Key Offerings
Offering delightful vegetarian dishes inspired by Asian cuisine, Kengai invites families and couples alike to revel in a lively dining atmosphere that delights the senses.
Reservation
Recommended
Dinner: 6:00 PM - 11:00 PM
Ukai
Japanese, Sushi
Ambiance
Family friendly, Modern, Romantic
Key Offerings
Experience the art of sushi and flavorful vegetarian and vegan options in a beautifully designed space perfect for sharing memorable meals with loved ones.
Reservation
Recommended
Dinner: 6:00 PM - 11:00 PM
Arbolea
American, Mexican, International
Ambiance
Modern
Key Offerings
Start your day with a delightful breakfast featuring a mix of buffet, à la carte, and continental options. The bright, welcoming environment is designed for leisurely brunches.
Reservation
Not needed
Breakfast: 7:00 AM - 11:00 AM
Chiringuito Carbon
Mexican
Ambiance
Family friendly
Key Offerings
A casual dining experience where guests can indulge in Mexican flavors during lunch and dinner, making it an ideal spot for family gatherings.
Reservation
Not needed
Lunch, Dinner: 11:00 AM - 6:00 PM
Chiringuito Crudo
Caribbean
Ambiance
Family friendly
Key Offerings
This vibrant venue serves brunch and lunch with a Caribbean twist, creating a perfect setting for families to enjoy authentic tropical flavors.
Reservation
Not needed
Brunch, Lunch: 11:00 AM - 6:00 PM
Chaak-Bar
American
Ambiance
Modern
Key Offerings
Join for a delightful cocktail hour in a chic setting, ideal for unwinding after a day of exploration.
Reservation
Not needed
Cocktail hour
Ultramar Restaurante
Mexican
Ambiance
Modern
Key Offerings
Serving a range of delectable Mexican meals for brunch, lunch, and dinner, Ultramar Restaurante invites guests to enjoy hearty and comforting dishes throughout the day.
Reservation
Recommended
Brunch, Lunch, Dinner: 11:00 AM - 10:00 PM
Ultramar Bar
Ambiance
Family friendly, Modern
Key Offerings
An inviting bar space where families can gather for an enjoyable cocktail hour, perfect for relaxing and socializing in a lively atmosphere.
Reservation
Not needed
Cocktail hour
Chiringuito Leña
Italian
Ambiance
Family friendly, Traditional, Modern
Key Offerings
Offering brunch and lunch with a mix of vegetarian, vegan, and gluten-free options, this charming eatery celebrates the heart of Italian cooking in a welcoming environment.
Stunning beach known for its calm waters and vibrant marine life, ideal for snorkeling and relaxation.
Hacienda Dona Isabel
5 minutes' drive
Historic site featuring local art and culture; perfect for learning about traditional Mexican lifestyles.
Riviera Maya Golf Club
5 minutes' drive
An award-winning golf course with beautiful landscapes and challenging holes, catering to all skill levels.
Cenote Santa Cruz
10 minutes' drive
Picturesque cenote ideal for swimming and snorkeling, offering a serene escape into nature.
Parque Aventuras Mayas
10 minutes' drive
Exciting eco-adventure park featuring zip lines, ATV tours, and cenote swimming for thrill-seekers.
El Asadero
5 minutes' drive
Casual eatery famous for its mouthwatering grilled meats and vibrant atmosphere, ideal for families.
Trattoria Romana Tulum
10 minutes' drive
Charming Italian restaurant offering homemade pasta and fine wines with a cozy ambiance.
Batey Mojito & Guarapo Bar
10 minutes' drive
Vibrant bar with live music, serving delicious mojitos made fresh from sugarcane.
Papaya Playa Project
10 minutes' drive
Trendy beachfront venue hosting parties and events featuring local DJs, ideal for couples and nightlife enthusiasts.
Getting around beach destinations
City Centre
Tulum32 min
·
13.2
mi
Airports
Aeropuerto de Playa del Carmen (PCM)62 min
·
25.7
mi
Cozumel (CZM)89 min
·
36.7
mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in public areas for free.
Breakfast
All visitors are offered a buffet breakfast for a fee.
Pets
Pets are allowed on request.
Number of rooms:
349
Guest Ratings & Coastal Resort Reviews
See What Past Guests Had to Say About Their Stay
Review score
Based on 667 verified reviews
8.6/10
Great
81%
Recommend
Cleanliness
9.2/10
Comfort
9.2/10
Facilities
9.3/10
Free Wi-Fi
7.5/10
Location
8.1/10
Staff
8.5/10
Value for money
7.3/10
Pros
Friendly staff
Fine common spaces
Well-designed rooms
Cons
Remote location
Expensive restaurants
Guest reviews
based on 127 reviews
8.3/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Questions of the users
About Conrad Tulum Riviera Maya
Is there an all-inclusive package available for guests looking for a complete dining experience?
5 March 2024
Conrad Tulum Riviera Maya operates on a European plan, meaning that the rate includes only the room stay. Additional consumption at restaurants and bars will incur extra costs.
Can a rollaway bed be added to suites for extra sleeping arrangements?
18 April 2024
Yes, rollaway beds can be accommodated in suites upon request, ensuring extra comfort for guests.
What is the cost of breakfast for guests dining in the hotel?
12 June 2024
The rate for breakfast per person is 880 Mexican Pesos, offering a variety of options to start your day.
Are cribs available for families traveling with infants?
22 July 2024
Cribs can be provided for families traveling with babies. It's recommended to include this request when making a reservation to ensure availability.
How does the hotel manage seaweed on the beach?
30 August 2024
While there is no machinery for removing seaweed, staff regularly clean the beach to maintain its beauty and enhance the guest experience.
What activities are available for families and teenagers at the resort?
15 September 2024
Conrad Tulum offers family-friendly activities such as cycling and live music at the Ultramar restaurant, making it a great destination for guests of all ages.
What is the process for reserving spa appointments during a stay?
10 October 2024
Spa appointments can be made upon check-in at the hotel. Guests will have the opportunity to book treatments as soon as they arrive.
Are there any halal food options available at the hotel's restaurants?
4 November 2024
Currently, the restaurants at the property do not offer halal food, but there are various fish options available across all dining venues.
Is it possible to make payments via PayPal or wire transfer?
25 December 2024
Yes, payments can be processed through wire transfer. After confirming the reservation, a link will be sent for payment processing.
Does the hotel provide on-site COVID testing and assistance with transportation to the airport?
1 January 2025
The hotel offers on-site COVID testing for guests, and transportation arrangements can be made through the guest experience department during the stay.
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